1) By Bank Transfer or EFT (Electronic Funds Transfer)

You can make a payment to our QNB bank account (TL) in the name of VRİDE BİSİKLET ANONİM ŞİRKETİ with the account number TR48 0011 1000 0000 0159 71.

2) With your credit cards via our website

You can benefit from our online single payment or online installment options with all types of credit cards. In your online payments, the amount withdrawal process will take place from your credit card at the end of your order. In case of possible order cancellation or stock issues, refunds to your credit card will be made within 3 business days.

3) Order Fee Refund

In case of cancellation of your orders due to possible reasons;

VRİDE Bisiklet A.Ş will refund the product fee to your account and/or credit card within 14 business days. However, you must notify our company's financial authorities of your bank account details and/or credit card details correctly and completely.

4) Delivery

We strive to deliver the products you have ordered to the cargo company on the same day. For products that take time to supply, the cargo delivery time is 3 business days, as specified in the product detail. You will be informed in case of likely delivery delays.

To ensure that the product delivery is carried out without disruption, please notify us of the address where you will be during the day as the delivery address.

Your requests will be processed to be prepared according to the delivery type you specified at the end of the order. Products will be sent from our Ankara-based company with the contracted cargo company. Your orders are delivered to the Cargo company at the end of 3 (three) business days at the latest after they are approved.

You can consult our customer representative regarding different delivery conditions. Also, cargo deliveries are only valid for Turkey.

5) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation at the end of the payment page.

Contact is established with the person who placed the order regarding the order whose delivery cannot be realized in case of any error in the address specified.

The validity of the email address specified by our visitor is confirmed with an automatic email sent after the order is transferred.

We are responsible to the bank whose credit card system we use, as well as the customer, regarding the realization of the delivery.

Please note!

Check the product box for any damage or problems before signing the delivery receipt in front of the authorized personnel of the company you received it from. If you think there is any damage to the product, do not accept the product and ask the cargo company to draw up an official report.

It is accepted that the cargo company has fully performed its duty after the product is received.

If the product is damaged: Notify us at [email protected] with the official report you have prepared.

If you carry out these procedures, we will start working on your package and ensure the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this email, you will assist us in our work regarding the product."